Reference

The Terms That Cover Your Account

Your login, your account wallet and every payment you send run on one written set of rules, and this page is where we spell them out.

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96xbajee The Terms That Cover Your Account
REACHING OUR DESK

Where to Ask About These Terms

Questions about the Terms & Conditions should reach us before you send money, not after. Live chat sits inside your logged-in lobby, and email is there for anything longer, such as a name mismatch, a closed wallet or a copy of the terms you want on record. Have your registered phone number and the transaction ID from your bKash, Nagad or Rocket transfer ready, because that is how the desk traces your account. Write in English and we will answer in English, in the same thread.

Team online

Live chat in the lobby

Open chat once you are logged in and quote your registered phone number. Account, wallet and terms questions reach the desk without a long email back-and-forth.

Email for the paper trail

Send longer requests, such as closing an account, correcting your name or asking for a copy of these terms, so the reply sits in writing in your inbox.

Wallet reference first

Keep the transaction ID from your bKash, Nagad or Rocket transfer ready. It is the quickest way for us to locate a payment linked to your account.

HOW WE KEEP YOUR DATA

Data, Cookies and Account Security

The terms only work if the data behind them is looked after. We store your registration details, wallet numbers and transaction records so payments can be matched and disputes settled, and we read them to verify you, not to sell them on. Cookies hold your session open and remember your language choice. Records stay while your account is live; once you close it we keep only what payment and audit rules require. Want a copy of what we hold, or a correction? Ask the desk.

What we keep

Registration details, wallet numbers for bKash, Nagad and Rocket, and the record of each deposit and withdrawal. These are what let us match a payment to the right account.

Cookies on your device

Cookies hold your session open and remember your language setting. Clear them in your browser and you will simply be asked to sign in again with a one-time code.

Sign-in security

Your password plus the one-time code sent to your registered number protect the account. Never pass that code to anyone who contacts you first, whoever they claim to be.

Changes and copies

Want a copy of the data we hold on you, or a correction to your name or number? Message support from your registered email and we will confirm what can be changed.

Questions We Get About the Terms

These are the points players raise most often after reading the agreement. If your case is not covered here, send it to the desk with your registered phone number and we will answer it against your own account, not in general terms.

Yes. Ticking the box at registration is your acceptance, and the version that applies is the one published on this page on that day, not an older copy.

Update the registered number with support before your next bKash deposit. The wallet name must still match your account name, and one-time codes will then go to the new number.

We hold a closed balance until the paperwork is settled: identity checks for larger sums, plus a wallet or bank destination in your own name. Ask support for the closure steps.

Because the wallet name is how we confirm the money is yours. If your Nagad name and your account name differ, a withdrawal can stall while we ask for documents, so fix it early.

Message support from your registered email and ask for the terms as they stood when you registered. We will send the version tied to your account history.

They can change when payment rails, game providers or local rules shift. The new text goes live on this page with a fresh effective date, and continued use of the account accepts it.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.