Reference

What Our Privacy Policy Covers

Your account starts with a mobile number and a wallet — bKash, Nagad or Rocket — and this page sets out exactly what we keep from that point onward, from your login record to your cashier entries.

What we collect at sign-upWallet records from bKash, Nagad, RocketHow long records stay with usHow to ask for a change

Explore the Lobby Read FAQ

REACH THE TEAM

Where to Send a Privacy Question

Privacy requests get their own queue, and it sits with the same team that handles account help. Start inside your logged-in session: open Support from the menu and pick the data option, so the agent can already see which account the request belongs to. If you cannot log in, quote the wallet reference from the bKash, Nagad or Rocket transfer in question — that one number lets us find the record without asking you for anything more.

SECURITY AND RETENTION

How 96xbajee Handles Your Account File

Cookies here do the ordinary jobs: they keep you signed in between pages, remember the language you picked, and show us which parts of the lobby stall on a slow handset. Login runs on the one-time code sent to your registered number, and a fresh device always repeats that check. Records sit on our servers with access limited to the people handling accounts and payments. Once the retention window for your file closes, the data is deleted or anonymised, and you can ask us which stage your request has reached.

Cookies you can clear

Session cookies keep the login alive, and preference cookies remember your language. You can clear them from the browser whenever you like, though that means the next visit asks for a fresh code.

Login on a new phone

A new handset triggers the one-time code before the account opens. That is deliberate — the wallet details inside your profile are worth protecting, and a swapped SIM should not be enough on its own.

Who touches your file

Access stays with staff working on accounts, cashier checks and support replies. Every lookup is tied to an account number, so any record opened can be traced to the person who opened it.

Keeping it, then letting go

Your profile stays while the account is open. Cashier records stay for the period local rules in Bangladesh require. After that, both are deleted or stripped of the details pointing back to you.

Wallet Records and What Else We Store

96xbajee Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect three kinds of record. The first is your account file: the mobile number you register with, your name as it appears on your wallet, your date of birth where we need to confirm you are old enough under applicable law, and the password you

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set. The second is your cashier trail — every bKash, Nagad, Rocket, Upay or bank transfer you send us, the amount, the wallet reference number and the time it landed. The third is device and session data: IP address, handset model, browser, and which Evolution live
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table or Pragmatic Play slot loaded when you opened the lobby. That second category is the one people ask about most, so let us be plain. We do not see your wallet PIN and we never ask for it. What we receive is the transaction reference
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your wallet generates, and we keep it so a disputed deposit can be traced back to the exact transfer. We hold these records while your account is open, and for the period afterwards that local rules in Bangladesh require. When that window closes, the records are
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deleted or stripped of anything that identifies you. Nothing here overrides the law where you live. Where a rule in your jurisdiction is stricter than this policy, the stricter rule applies to your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Questions About Your Data

These are the questions that reach us most often. Short version: you can ask what we hold, ask us to fix something wrong, and ask us to stop using your contact details for anything beyond running the account. Each request is checked against the number registered on your profile before we act, and the reply comes back through the same channel you used.

A mobile number you control, your full name as it appears on your wallet, and proof you are old enough under local law. We verify the number with a one-time code before the account opens.

No. Your PIN never leaves the wallet app on your phone. We only receive the transaction reference the wallet produces once you approve a payment, and we hold that reference against your cashier record.

Yes. Ask from the contact channel registered on your account. We check that the request comes from the account holder, then send the file details you asked for — profile, cashier trail or session logs.

Message support from inside your logged-in session with a clear photo of the document showing the correct spelling. We update the profile after the check clears, and the change is recorded so the history stays readable.

Only parties that are part of running your account: the wallet side of a bKash, Nagad or Rocket transfer, and the studios behind the games you open. We do not sell your contact details to anyone.

The login closes and the profile goes quiet. Cashier and transfer records stay with us for the period local rules require, then they are deleted or anonymised so they no longer point to you.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoAbout Us

What Our Privacy Policy Covers

Where to Send a Privacy Question

How 96xbajee Handles Your Account File

Cookies you can clear

Login on a new phone

Who touches your file

Keeping it, then letting go

Questions About Your Data

01 What details do I need to give to open an account?

02 Do you see my bKash or Nagad PIN?

03 Can I get a copy of the data you hold on me?

04 How do I fix a name or number that is wrong?

05 Who do you pass my details to?

06 What happens to my data when I close the account?

Privacy Policy

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